Returns
Returns Policy
At Free the Void, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund. Please review the following guidelines before initiating a return:
Return Process:
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Contact Us: Before returning any items, please contact our customer service team at info@freethevoid.com to request a return authorization. Please provide your order number and reason for return in your email.
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Packaging: Ensure that the item(s) you wish to return are unused, unworn, and in their original packaging with all tags attached.
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Shipping: You are responsible for return shipping costs. Please ship the item(s) back to us at the following address:
Free the Void
Sint Severinuslaan 46
5502 JP Veldhoven
The Netherlands
- Refund: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If approved, we will process a refund to the original payment method used for the purchase, excluding the original shipping cost.
Important Information:
- All returns must be initiated within 30 days of receipt of the order.
- Items must be returned in their original condition, unused, unworn, and with all tags attached.
- We reserve the right to refuse returns that do not meet our return criteria.
- Refunds will be processed within 14 business days of receiving the returned item(s).
- Original shipping costs are non-refundable.
- We are not responsible for any lost or damaged items during the return shipping process. We recommend using a trackable shipping service and purchasing shipping insurance.
Contact Us:
If you have any questions or need further assistance regarding returns, please don't hesitate to contact us at info@freethevoid.com. Our customer service team is here to help!
Thank you for shopping at Free the Void. We appreciate your business!